Finest Rooter & Plumbing Privacy Policy

PRIVACY POLICY

Effective Date: September 15, 2026

Finest Rooter & Plumbing (“Finest Rooter & Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request plumbing services, communicate with us by phone or text message, or otherwise interact with our business.

1. INFORMATION WE COLLECT

Information You Provide Directly

• Name
• Phone number
• Email address
• Service/property address
• Billing information
• Information about your plumbing issue or requested services
• Appointment and service details
• Information you provide through forms, calls, text messages, emails, or other communications

Information Collected Automatically

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website or advertising source
• General website usage information

2. HOW WE USE YOUR INFORMATION

• Respond to inquiries and requests for estimates
• Schedule and provide plumbing services
• Communicate with customers about appointments and services
• Provide invoices, receipts, and payment-related information
• Process payments
• Contact customers regarding service-related matters
• Provide customer support
• Improve our services and website
• Analyze website traffic and advertising performance
• Prevent fraud, abuse, or unauthorized activity
• Maintain business records
• Comply with legal and regulatory requirements
• Send promotional or marketing communications where permitted by law and, when required, with your consent

3. PHONE CALLS AND TEXT MESSAGES

If you provide your phone number, we may use it to contact you regarding your requested services, appointments, estimates, invoices, or other customer-service matters.

If you separately consent to receive marketing or promotional text messages, you may opt out at any time by replying STOP. You may also contact us directly to request that marketing communications stop.

Message and data rates may apply depending on your mobile carrier.

Opting out of marketing communications does not necessarily prevent us from sending necessary service-related communications.

4. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information for money.

We may share personal information when reasonably necessary to operate our business, including with:

• Payment processors
• Website hosting and technology providers
• Customer relationship management systems
• Scheduling and communication platforms
• Advertising and analytics providers
• Professional service providers
• Contractors or service providers assisting us with requested services
• Government agencies or law enforcement when legally required

We require service providers that handle information on our behalf to use that information only for legitimate business purposes and as permitted by applicable law.

5. ADVERTISING AND ANALYTICS

We may use third-party advertising and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising.

These services may use cookies, pixels, tags, or similar technologies.

Our advertising and analytics providers may collect information about website visits, advertising interactions, and general online activity.

You may be able to control certain advertising or cookie preferences through your browser or the privacy settings provided by the relevant third-party service.

6. COOKIES

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep our website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Measure advertising effectiveness

You can generally adjust your browser settings to refuse or delete cookies. Disabling cookies may affect certain website functionality.

7. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California privacy laws may provide you with certain rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include the right to:

• Know what categories of personal information we collect and how we use it
• Request access to certain personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain forms of data sharing or processing where applicable
• Receive information about how your personal information is collected and used

We will not discriminate against you for exercising privacy rights provided by applicable law.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

8. DATA RETENTION

We retain personal information as needed to:

• Provide requested services
• Maintain customer and business records
• Complete accounting and payment obligations
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Enforce our agreements
• Fulfill other legitimate business purposes

The length of time information is retained depends on the type of information and the reason it was collected.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. CHILDREN’S PRIVACY

Our services and website are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

12. DO NOT TRACK

Some web browsers may provide a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals unless required by applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

We will update the Effective Date at the top of this Privacy Policy when changes are made.

We encourage you to periodically review this Privacy Policy for updates.

14. CONTACT US

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Finest Rooter & Plumbing
Location: Azusa, California
Phone: 626-629-9517
Email: [email protected]
Website: Finestrooter.com

For privacy requests, please include sufficient information for us to understand and respond to your request.